Tuesday, March 31, 2009

Does JetBlue offer beverage and snack service in the cargo hold?

A JetBlue employee fell asleep in the cargo hold and got a free ride.

I should have asked JetBlue if they allow paying customers to hitch a ride in the cargo hold. It certainly would have gotten me home faster than what JetBlue was proposing in the main cabin.

1 comment:

Anonymous said...

My family and I (party of 5) arrived at Jet Blue at approximately 10:00a.m. this morning. Our flight was scheduled to take off at 12:25 p.m. We checked our bags curbside and upon completion of check-in, we were informed that the plane was delayed until 3:30p.m. We inquired about leaving and coming back and were told we needed to stay in case they could move the delay up. At 3:00p.m. we were informed that we were delayed until 4:55p.m. and then again until 6:00 p.m. At approximately 5:45 p.m. Jet Blue announced that the flight had been canceled due to weather conditions at JFK. All day long, they told us it was due to a runway that was under construction in JFK. Now all of a sudden JFK was experiencing weather conditions that were extreme enough to cancel our flight. I think it is worth mentioning, that less then an hour before they canceled our flight (212), flight 204 left Long Beach for JFK. Apparently, the weather was fine to land that plane.
Upon returning home this evening, I checked the FAA and JFK websites and there were no weather conditions restricting flights in or out of JFK. Jet Blue intentionally misrepresented the facts to avoid having to compensate passengers with respect to hotel, meals and car rentals or flights on other airlines.
Despite the fact that our tickets were non-stop, Jet Blue was only able to book us on a flight for tomorrow evening with a lengthy layover in Salt Lake City, Utah. I contacted the airlines and complained and informed the agent that both the FAA and JFK websites identified no delays in or out of JFK. I further stated that I believed this type of misrepresentation was illegal and whether this should be a class action lawsuit. At that point, they refused to allow me to speak with a supervisor and provided me with a P.O. Box for their legal department. I am sure that this is not the first time that passengers have been left stranded and at the mercy of Jet Blue. In addition, I found the Long Beach staff incredibly rude and I certainly did not appreciate the giggles from the crew member at the gate, who informed everyone that after 9 hours our flight was canceled. I did not find it amusing, my husband did not find it amusing, my 3 children who are missing their vacation were not amused and I am sure the stranded passengers were not amused. All in all, I am completely appalled at how this was handled. After the announcement, we were told to stay in one area and we would be briefed on rescheduling, but nobody ever came out. I asked for a supervisor repeatedly and was informed that they were busy. All day,we were stuck at this tiny airport, with one restaurant and not once did Jet Blue offer to comp a meal, drink or snack. So in addition to having lost our flight, several days of our vacation, lost our hotel reservation and deposit, we ended up spending $140.00 at the airport for food, drinks and magazines, simply because of their incompetence.
I have never experienced such horrible customer service.