Tuesday, July 29, 2008

POST #6 - First response from JetBlue: "Bite me!"

JetBlue Response: Tough Luck

I received the email below today from JetBlue customer service. I have told them that this response is unacceptable and that I want them to refund the amount of my ticket to get home. If they do not, I will take them to small claims court.

Notice that nowhere in her email did she acknowledge the fact that I would have had to spend three days living in the Portland airport for the next available JetBlue flight. Nowhere does she acknowledge the lack of staffing at the Portland airport.

Since I do not want to gum up my main blog with the stench of JetBlue, I have decide to set up a separate blog to document my proceedings with JetBlue at: http://myjetbluelawsuit.blogspot.com/

More to come.


Dear Mr. Baker,

Thank you for contacting us in regards to your recent JetBlue experience. We appreciate the opportunity to address your concerns.

We regret we were unable to operate JetBlue Flight #166 on July 23, 2008 as scheduled. We know our customers rely on us to operate their flights as scheduled, but as you know sometimes it becomes necessary to cancel flights.

When we can see that weather and Air Traffic Control (ATC) delays will significantly impact our operations, we will cancel our flights as soon as possible to allow our customer enough time to make other travel arrangements. Because we were focusing our efforts to locating another Inflight Crew and to operate this flight, there was a delay in making the final decision to cancel the flight. We apologize for the inconvenience this caused.

We hope at some point in the future will we be able to welcome you back onboard so we may provide you with a renewed and positive experience.


Customer Commitment Crew
JetBlue Airways
Crewmember 91509

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