Tuesday, July 29, 2008

POST #7 - Second Response from JetBlue: "Legally bite me!"

JetBlue Response #2: No, really. Tough luck! Now go away!

I replied to JetBlue that I found their response unacceptable. They replied with the note below. I said "OK. See you in court."

BUT GOOD NEWS! I received my $100 flight voucher today, good for travel on a future JetBlue flight. I would try to sell it on eBay, but I am the only one who can use it. It is non-transferable.

Those crafty JetBlue-devils: Always screwing the customer at every turn!

One note: I blame all of this on JetBlue management and not the rank-and-file who have to carry out corporate policies. I am inspired to say this because of a post on Chris Elliott's blog today about how airline passengers are turning abusive toward employees and equipment. I agree with Chris's thoughts 100 percent: It is not their fault. They are handed a bag of sh*t by management and then told to go out, smile and sell it as delicious chocolate ice cream.

JetBlue employees are indeed victims here too. Their misery should not be compounded by abusive airline passengers.

For the record - during my entire ordeal, I never once used abusive or disrepectful language toward a JetBlue employee. I made my anger clear, but also made it clear that I knew it was not their fault.

Dear Mr. Baker,

Thank you for your additional email to JetBlue Airways and for letting us know of your continued disappointment. We welcome another opportunity to respond to your concerns and request.

Again, we deeply regret your disappointment and that we were unable to operate your flight as scheduled. We offer our sincere apologies for the inconvenience this has caused you.

All travel on JetBlue, whether it is domestic or international travel, is subject to JetBlue's Contract of Carriage. The Contract of Carriage details JetBlue?s liability for failure to operate in section 25 and 26. You may reference the Contract via the following link:


We hope to serve you onboard a JetBlue flight again in the future.


Customer Commitment Crew
JetBlue Airways
Crewmember 91509

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