Wednesday, October 22, 2008

Rooting for JetBlue... to do the right thing, all the time

So JetBlue's new Terminal 5 at JFK opened for business today. It looks like almost all of their planes are landing and taking off on time and those that are delayed are under an hour.

Good for JetBlue. It seems its dedication to its New York City hub is without peer.

Now if it could just devote a smidgen of that type of dedication to ALL its routes, JetBlue would be what it claims to be - a different sort of airline.

I had dinner with a friend last night who is a pilot for a charter airline. I was explaining my JetBlue ordeal in detail again and she could not, for the life of her, understand how JetBlue could cancel a flight and then make those passengers wait for three days. She said that the plane had to get back to New York at some point to fly its next route. Just get another crew, load the plane and go.

Easier said than done, apparently. I could only tell her what JetBlue told me - that the next available flight was in three days.

I told her welcome to my lawsuit. The cancellation was weather related, but the lack of crew, equipment and service in Portland, well, I contend that was all JetBlue's doing. JetBlue made a calculation that it was more profitable to screw over 150 pre-paid passengers than make arrangements to deliver what it sold to us.

I am counting on a judge reading JetBlue's "Contract of Carriage" and seeing that the cancellation and the subsequent lack of service were two different things. One is covered in the "Contract of Carriage", the other is not.

1 comment:

Anonymous said...

The pilot for the charter airline is a girl? Cool.