Wednesday, January 28, 2009

JetBlue prez meets President Obama

It looks the CEO of JetBlue got to meet with President Obama today. JetBlue and the other airlines made the case for an upgraded air traffic control system in this country.

We can't argue with that.

Keep in mind, however, that every time the airlines want to duck their responsibility to their customers, they invoke "ATC" and they are off the hook for everything. So we're left to wonder who will be the fallback, catchall scapegoat for the airline industry once ATC can no longer be blamed for everything from weather to "we forgot to load the half-and-half on the coffee cart."

Also, it just galls me that in every f-ing press release, JetBlue brags about its lame f-ing "Customer Bill of Rights":

"JetBlue is also America's first and only airline to offer its own Customer Bill of Rights, with meaningful and specific compensation for customers inconvenienced by service disruptions within JetBlue's control.

If by meaningful, JetBlue means "Tough sh*t. You're not going anywhere. And we MEAN that!" - well, then yes.

And except if the disruptions that are within JetBlue's control include having a crew available to staff the flight that you booked and paid for in advance.

Take it from me: Customers on JetBlue have no rights if JetBlue decides it wants to strand you.

Unless you sue them. As I did. And win. As I did. Then, you have some rights.

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