I received notice today that the Connecticut Small Claims Court has accepted my case against JetBlue. It (JetBlue) has until October 1, 2008 to respond.
You can follow it here.
I suspect that upon receiving my complaint, JetBlue will have already spent more on lawyers than I am requesting but, hey, that's JetBlue's problem.
For a more thorough explanation of my reasons for going the small claims route, see this previous post. Basically it says "Let's hold the airlines accountable for the service we purchase."
It will be interesting just to see how this progresses. Win or lose, it will be a powerful incentive to everyone who has been screwed by an airline to take action on their own behalf. If enough people file small claims suits, it will eventually become more cost-effective for the airlines to do the right thing and deliver the product they are selling, rather than make the cynical calculation that pissing-off customers is just a cost of doing business and we'll get over it and be back anyway.
Sure - we all have to fly for one reason or another. But if we make it financially impossible to get way with treating us this way, eventually it is the airlines that will have to change, not us.