This story just came to my attention. U.S. Airways strands passengers in Dominican Republic. People actually had to spend the night sleeping in a parked bus because they had nowhere else to go.
First weather, then "we have no crew."
How are the airlines getting away with this and Congress sits by and watches? Just like my experience with JetBlue, the airline blames weather and then, when the plane finally makes it through, the crew is over their legal hours so they just STRAND PEOPLE???
Is this criminal? It's theft, isn't it? Am I missing something?
If you pay me in advance for a service or product that I know there is a chance I simply can not deliver, aren't I stealing from you? Sure, I can offer you a partial refund, as JetBlue did for me, but if I wanted to hand my money to someone, only to have them hand it back to me two months later, I would have deposited it in the bank and earned interest.
I did not pay the airlines for the POSSIBILITY that they MIGHT be able to take me to and from my destination.
This is simply wrong. As I have said repeatedly - on this blog, to JetBlue and to anyone who will listen - it is WRONG to sell a product you can not service and support.
It's just that simple.
Oh, by the way - I left out the CEO of US Airways in my previous post.
W. Douglas Parker - the man who seems to have no problem with his customers (including children) sleeping on a bus in the Dominican Republic - was paid (as opposed to "earned") $5.4 million last year.
Look for yourself (click on chart to enlarge):